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United Community Bank shifts to drive-thru, appointment-only operations


KNOXVILLE - In an effort to serve customers, protect employees and support communities amid concerns over the spread of COVID-19, all United Community Bank branches will shift to a drive-thru and appointment-only service model, effective Tuesday, March 24. In-branch services such as loan closings, access to safe deposit boxes and wire transfers will be available via a scheduled in-person appointment, and customers are encouraged to call their local branch to schedule a convenient time during normal business hours.

United encourages customers to utilize the variety of digital banking options available, which can be found on ucbi.com and using the United Mobile App. United is also taking steps to make accessing United even easier, including increasing mobile deposit limits for added convenience and temporarily removing the ATM Transaction/Balance Inquiry fee charged by United for customers using a non-United or Publix Presto! ATM.

Click here for the contact information and up-to-date status on all of branch locations. United has taken several steps in accordance with CDC guidelines to ensure the safety and health of all employees and customers visiting our branch locations. United will continue to monitor the situation and make operational decisions with the guidance from local and federal officials.

Published March 25, 2020










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