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Inc. 5000 Honoree ONE credits Knoxville business for top 35% 2020 rank

SEYMOUR, TN - Knoxville area-based ONE Business Solutions is proud to announce its appearance on the prestigious Inc. 5000 list, ranking at spot 1,711 among 2020's Fastest Growing Private Companies in America.

The business – led by CEO and 2020 Knoxville-Area Chamber Pinnacle Business Award winner Janet Livingston – was named within the top 35 percent of all ranking companies that have seen revenues rise at a rate of least sixfold above the current national average economic growth of fifteen percent.

This year's ranking is the third occasion that a Livingston-led business is recognized among the Inc. 5000. As an award-winning leader in the telephone answering service business, Livingston had previously owned Inc.-ranking companies in 2009 and 2010 before returning to the home of her family roots in Tennessee. In 2014, consulting gigs blossomed into Livingston founding Call Center Sales Pro (CCSP) where a group of industry professionals contract with other business communications entities, healthcare companies, and corporations to deliver call center strategies, consulting, and a wide scope of outsourcing services. As Livingston continued to startup, acquire, and rebuild other answering service businesses in the country, the parent company ONE formed in 2019 to unify the new network of brands.

Inc. 5000's first nod this year to ONE Business Solutions reflects a period of substantial activity for CCSP and ONE's newest venture in the home and commercial market of East Tennessee.

Livingston credits her startup home and commercial services brand ONE Service Pros as its fastest growing division, giving lift to an unprecedented 250 percent boom in sales at ONE over the preceding year.

"Creating a parent company in Seymour for my nationwide brands in healthcare business communications, consulting, call center, answering service, and outsourcing has sparked great results and synergy at ONE. Our story evolved as I was living and working in Seymour, seeing delays from local companies taking forever to get back to us, showing the need for more professional services. So we took the leap to start working within our neighborhood through our newest baby, ONE Service Pros, and now we are wonderfully seeing this year's impact."

Throughout ONE, employees say Livingston coaches her teams like it's the NFL. Finding the right people to realize her bold visions, Livingston is an adventurous pragmatist who doesn't like to say no to opportunity. She owes the newest feats at ONE to building connective tissue between seemingly unrelated verticals she sensed could become strong capabilities for the company.

"I knew Answering Service One, our 24/7 answering service in Seymour, could begin to offer alarm-system monitoring. After meeting an extremely qualified master electrician, we decided we could also install security equipment locally. Thus, in early 2019, ONE Home and Safety was born, soon morphing into ONE Electric, and with raving reviews of our service came demand for more! We've expanded into HVAC and plumbing, and now eleven ONE Service Pros trucks are on the roads days, nights and weekends across Knox, Sevier and Blount Counties.

Support for ONE Service Pros is spreading through Facebook and the big service company directories like Angie's List and HomeAdvisor with pages of excellent reviews. The emphasis Livingston places on the young company inside ONE is evident through community involvement, where ONE Service Pros often sponsors organizations dear to Livingston, especially the Boys and Girls Club of the Smoky Mountains and the area schools. The opportunity to support her church and the ministries that it offers, such as one supporting families that face financial hardship is something that Livingston views as a privilege afforded to her by the success of her portfolio of companies.

"I'm so grateful for the networking relationships with area businesses we've created and especially as Knoxville Chamber Investors. We're excited for a bigger splash this fall as our HVAC and plumbing work increases. It's a good time for the new billboards put up around town and a cute commercial debuting on cable this month.

"We are working with homeowners who are now coming back to us for second and third jobs because our quality is unmatched at the affordable pricing we offer. I wanted this business in particular to give back something good to the community, and we're doing it."

"I'm thankful for awards, but at this time my biggest thanks are to my hardworking teams and our amazing families throughout East Tennessee who gave this company its wings."

ONE Business Solutions is the parent company for a suite of US-based business solutions including telephone answering service, healthcare call centers, outsource call centers, business process outsourcing (BPO), nurse triage, appointment scheduling, and call center consulting. With locations in Redding, CA; San Francisco, CA; Toledo, OH; New York, NY; Chicago, IL; and Seymour, TN, ONE recognizes that what sets them above is their focus on people - both the people on their team as well as the people they serve. ONE Business Solutions also operates a sister company, ONE Service Pros that offers electrical, plumbing, HVAC, security, building maintenance, and more to the Knoxville area. More information about the ONE family of brands can be found at

Published August 30, 2020

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