KNOXVILLE -- Rural/Metro, the official emergency services provider in Knox County since 1985, provides non-emergency transportation as well as emergency transportation.
A medical emergency is not the only time people need an ambulance. A simple trip to the doctor may require transportation assistance for a person in a wheelchair or with specialized medical equipment.
In addition to providing expert emergency medical service, Rural/Metro also has a staff dedicated to non-emergency transport.
"The safety and comfort of the patient is our primary concern," said Rural/Metro Division General Manager Rob Webb. "We have a highly trained staff of experienced medical personnel plus a complete line of transportation options available."
Webb notes that not all ambulances are alike. The type of ambulance Rural/Metro schedules for non-emergency transport is determined by a patient's health condition and specific needs.
"Every patient is different," said Webb. "That's why we tailor the type of transportation and the expertise of our service providers to each individual. Whether it's from home or a nursing home to a doctor's visit, dialysis treatment or even medical attention in another city, we make sure each patient receives the same "gold standard" of service that helped us earn our national accreditation."
Rural/Metro is the only ambulance service provider in the state of Tennessee accredited by the national Commission on Accreditation of Ambulance Services.
For those who simply need an escort, assistance walking or a wheelchair, Rural/Metro offers wheelchair van service. This service is ideal for transporting many to a doctor's appointment or dialysis treatment.
If a patient needs continual medical monitoring, is on oxygen, or needs to be transported in a lying down position, Rural/Metro's Basic Life Support (BLS) ambulance is equipped with a defibrillator, oxygen and other life-saving equipment and staffed with two licensed emergency medical technicians to help ensure safety. When a patient needs additional medical attention or EKG heart monitoring, an Advanced Life Support (ALS) ambulance offers a state licensed paramedic and more advanced medical equipment on board.
Rural/Metro also has a Critical Care ambulance, with specially trained critical care paramedics to the needs of patients with IV pumps or ventilators, as well as a Bariatric ambulance equipped with a wider bariatric cot, ramps and lift systems to safely load, transport and unload patients weighing over 300 pounds or those with cumbersome medical devices.
"We know the public has a choice when it comes to non-emergency transportation," said Webb. "At Rural/Metro, we are large enough to have a full range of equipment and services available, but we are still neighbors helping neighbors."
In the event of emergencies, call 911. But when you or a loved one needs non-emergency medical transportation, the professionals at Rural/Metro are ready to assist. For more information, or to schedule Rural/Metro non-emergency transportation service, call (865) 675-0775.