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Behavioral Health Urgent Care Center one step closer to serving community

KNOXVILLE — The Helen Ross McNabb Center has partnered with Knox County to provide pre-arrest diversion services through the Behavioral Health Urgent Care Center. This brings them one step closer to serving the community following the recent grant award to Knox County.

The Helen Ross McNabb Center will provide 24/7 medical care, behavioral health intervention and group counseling services through BHUCC. The program will offer a chance for treatment for people who would otherwise face arrest and jail time for minor, nonviolent offenses.

“We need to decriminalize mental illness and substance abuse,” said Candace Allen, senior director of intensive adult mental health services. “BHUCC provides an opportunity for treatment in lieu of incarceration, when appropriate.”

The building itself will be a safe and secure environment and clients can stay and receive mental health and addiction services for up to three days.

This program will be unique because every client will leave with a plan for follow up care. The discharge planning will include specific case management services in order to help clients follow through with the needed care.

“The Helen Ross McNabb Center is dedicated to providing mental health and addiction services to the community,” said Leann Human-Hilliard, regional clinical vice president. “The Behavioral Health Urgent Care Center has been made possible through many community partners and we are thankful for the support of Knox County, the City of Knoxville, KCSD, KPD and the DA’s office.”

The Behavioral Health Urgent Care Center is expected to open by the end of the year.

The Helen Ross McNabb Center is a premier not-for-profit provider of behavioral health services in East Tennessee. Since 1948, the Center has provided quality and compassionate care to children, adults and families experiencing mental illness, addiction and social challenges. As the Center celebrates nearly 70 years of providing services to communities in East Tennessee, its mission remains clear and simple; “Improving the lives of the people we serve.” For more information, visit or call 865‐637‐9711.

Published September 6, 2017

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