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U.S. Cellular Recognized as a J.D. Power 2011 Customer Service Champion

KNOXVILLE – U.S. Cellular was recognized at the J.D. Power and Associates Customer Service Roundtable in Las Vegas as a J.D. Power 2011 Customer Service Champion—one of only 40 companies to have earned this distinction this year. To qualify for inclusion on this elite list, companies must not only excel within their own industries, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power. Five key customer "touch points" measured included people, presentation, process, product and price.

To identify the J.D. Power 2011 Customer Service Champions, J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions and perceptions gathered primarily from J.D. Power's syndicated research as well as additional, supplemental research. This group of 40 represents the highest-performing companies that deliver service excellence to U.S. customers—both within their respective industries and across all industries measured.

According to Jack Brundige, director of sales for U.S. Cellular in Tennessee, "We are especially honored to be named a Customer Service Champion because it's based on the opinion of our customers. They deserve excellent customer service, and we will continue to work hard to deliver it."

In 2010, U.S. Cellular was also recognized by J.D. Power for overall call quality in the North Central Region for the 10th reporting period in a row.

Published February 22, 2011

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